How long does it take to receive products?
All orders are custom made and MADE-TO-ORDER, please allow 3-4 weeks to complete them, Handmade beauties take time. For rush orders, please contact us, we will accomodate the best we can.
What's Superior Custom Linens Shipping Method?
For items weighs less than 12oz, we ship via USPS first class mail.
For domestic parcles, we ship via USPS priority 2-3 business day arrival.
For international orders, we ship via DHL or USPS Priority International.
International Shipping: Items may be subject to customs processing depending on the item's declared value.
As the buyer, you should be aware of possible:
- Delays from customs inspection.
- Import duties and taxes, which buyers must pay.
- Brokerage fees payable at the point of delivery.
NOTE: Your country's customs office can offer more details.
What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.
What if my package is refused or undelivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.